Prevent Water Cutoffs with a Customer Payment Plan

Customers of the Currituck County Water Department are strongly encouraged to establish a payment plan if they fall behind on utility bill payments.  Signing up for a payment plan with the Water Department will help prevent the disconnection of water and sewer service.

Beginning this week, the Water Department will start hanging warning notices on the front doorknobs at properties that are behind on water payments and facing a disconnection of service. These warning notices will inform the resident that they have ONE WEEK until their water service is turned off.

To prevent a disconnection, the water customer must do one of the following before the one week warning period expires:

  • Pay their utility bill in full; or
  • Contact the Water Department at 252-232-2769 and set up a payment plan.

Currituck County is required to collect payment for its water and sewer service and cannot waive missed payments for customers. However, the county will work with citizens on establishing fair payment plans in order to prevent service cutoffs.

Earlier this year, NC Gov. Roy Cooper ordered that utility customers who missed payments could not have their service interrupted because many families and individuals in North Carolina suffered financial hardships during the COVID-19 pandemic. However, these executive orders are no longer in effect.

North Carolina has established a fund to provide financial assistance to eligible citizens for their utility bills and rent payments. The HOPE Program (Housing Opportunities and Prevention of Evictions) is accepting applications from state residents online or by telephone at 1-888-892-1162. The HOPE Program can provide up to six months of past due utility payments.

If you have any questions regarding your billing or setting up a payment plan, contact the Currituck County Water Department at 252-232-2769.