Currituck County recognizes the efforts and excellence of its award-winning 911 Communications staff during National Public Safety Telecommunicators Week, April 14 – 20, 2019. The men and women who serve as emergency dispatchers provide a critical service for the county for 24 hours each day, 365 days per year.
Telecommunicators provide an important link between citizens in need of help and the various first responders in Currituck County. Each telecommunicator is trained to receive information and dispatch personnel from the appropriate agency. They also provide basic first aid instructions, including CPR, to callers while emergency responders are in route to the scene.
In recent years, Currituck 911 has received numerous awards from the North Carolina Chapter of the National Emergency Number Association. Individual awards won by staff members have included Communications Director of the Year, Supervisor of the Year, Training Officer of the Year, and Telecommunicator of the Year for the state. In 2010, Currituck was named the 911 Call Center of the Year in North Carolina.
Currituck 911, which is part of the Emergency Management Department, uses advanced technology to dispatch aid as quickly as possible and inform responders of the situation. The features in the 911 Center include a computer-aided dispatch system that uses GPS technology to help pinpoint a caller’s location. This system links Currituck to various response agencies at the local, state, and federal levels. Currituck County can also receive text messages to 911 from citizens’ cell phones. Also, the staff is able to communicate with callers who do not speak English or who may be hearing or speech impaired.
The 911 staff also offers a free “Are You O.K.?” service for county residents. In this, a 911 dispatcher will call a resident each day at a certain time to check on them. This is very useful for senior citizens, anyone with medical concerns, or someone living alone. To register for this service, call the Communications office at 252-232-2216.
You may learn more about 911 by reading these Frequently Asked Questions.
At this time, Currituck County has a staff of one supervisor and 10 certified, professional telecommunicators. There are also two recent hires in the initial stages of training who will begin answering 911 calls in the coming weeks. Anyone who is interested in a career with Currituck 911 should contact the Human Resources Department for a job description and application.