Water & Sewer

Special Notice Concerning County Utility Billing

During the COVID-19 and Stay-at-Home emergency, the County of Currituck is working hard to support residents and utility customers. To help ensure residents can remain at home and slow the spread of the coronavirus, the County of Currituck will not disconnect residential water or wastewater service due to late or non-payment and did not disconnect any utility services after Monday,  March 2, 2020 for non-payment.

In addition, effective Wednesday,  April 1, 2020 and consistent with the North Carolina Governor’s Executive Order 124, the County is waiving penalties including late and default fees in addition to suspending residential utility disconnects for at least the next 60 days (Monday, June 1, 2020).

Please keep in mind that customers are still responsible for paying for all usage. Customers should continue to make payments on their accounts to avoid accumulating large balances, even if they cannot pay in full. Since utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time.

All customers are encouraged to use the online payment system.  Below is a listing of alternative payment methods:

  1. Credit/Debit/E-check:

    Use https://currituck.munisselfservice.com/citizens/UtilityBilling/Default.aspx, This will allow you to pay your account by credit/debit card or E-check.

    You will need your account number that is found on your bill.  If you cannot locate your bill, please email ubwater@currituckcountync.gov or call the office at 252-232-2769.

    This will process directly to your account at 8:00 a.m. the next business day.  There are no additional fees to pay online.

  2. Your Banking Bill Pay Service:

    You will need to set this up with your bank.  It could take 7-10 days to process.  Your bank will issue a check and it will be delivered by the US Postal Service.

    Please make sure your banking service has your correct account number and is mailed to:

    Currituck County Water/Sewer Department or Southern Outer Banks Water Department
    PO Box 220,
    Currituck, North Carolina 27929.

    Incorrect account or mailing address could cause additional delays.

  3. Pay by Check through the US Postal Service:

    Mail your check and remittance coupon back to the County in the pre-addressed envelope provided with your bill.  This could take 7-10 days for delivery through the US Postal Service. Please mail to:

    Currituck County Water/Sewer Department or Southern Outer Banks Water Department
    PO Box 220,
    Currituck, North Carolina 27929.

    Incorrect account or mailing address could cause additional delays.

  4. Night Drop or Drive-Thru Window at the Water Department:

    Our office is located at:

    444 Maple Road,
    Maple, North Carolina  27956.

    Please note this is not our mailing address.

    Please drop checks with remittance coupons in the night drop (this is located next to the entrance door just beyond the Drive-Thru window).  If you have cash, please only use the drive-thru window.  No cash should be deposited in the night drop.

The County will have payment plans available for residents that are unable to pay their bills in full over the next 60 days and details about payment plan options will be released later.

All County services are operating with limited staff in the office to abide by the Stay-At-Home order.

New connections can be done by email and at the drive-thru window.  Our email address is UBwater@currituckcountync.gov.

Some reminders for all residents:

  • Please do NOT flush wipes, paper towels or other items in toilets. Only flush toilet paper so our wastewater pipes and pumps do not become clogged.
  • Do not call 911 unless it is an emergency; call 252-232-2216 for non-emergency assistance.

Residents are reminded that this is a serious health crisis. The state-wide Stay-at-Home order remains in effect until Wednesday, July 29, 2020. Violating the Stay-At-Home order is a class-two misdemeanor. You must stay home except for your job, to get food, medicine or outdoor exercise, or to help others. The order also bans gatherings to less than 10 people and directs everyone to stay at least six feet away from each other.

All residents are urged to Stay-at-Home, exercise judgment and take the following precautions as appropriate.

The Currituck County Water Department is dedicated to providing you, the customer, with a safe, high quality and reliable water supply that meets or exceeds all federal and state drinking water requirements.

Our goal is to produce and distribute our product in the most efficient way, while maintaining sufficient pressure for our customers and fire protection needs. We are committed to providing professional and courteous services to satisfy the needs of our customers while maintaining our commitment to quality, excellence and support.

The Water Department services over 9,900 active accounts and employs 22 people, including 19 production/distribution employees and 4 administrative employees.

The water system is self-supporting and uses no tax dollars in its operating funds.

Pay Your Water & Sewer Bill Online

Currituck County Water Department is pleased to offer online payments through Citizens Self Service online services. Customers may now pay their water and sewer bills with Visa or MasterCard online at their convenience. There is no additional charge for this service.

Electronic Funds Transfer

With Election Funds Transfer (EFT) service, your water or sewer bill payment is deducted from your checking account on the due date printed on your bill. Fill out the Electronic Fund Transfer Enrollment Form.